Welcome to Natfurhome, and thank you for your purchase!
We understand that you are excited to receive your order and enjoy it with your family and friends. We give careful attention to every order and strive to process and ship it as quickly as possible.
For questions about shipping, delivery, or placing an order, please contact our customer service team:
Email: natfurhome@gmail.com
Phone: (415) 286-0781
1. Where Do We Ship?
We currently ship to the 48 contiguous United States and Washington, D.C.
At this time, we do not ship to:
Alaska
Hawaii
Guam
Puerto Rico
U.S. Virgin Islands
American Samoa
Northern Mariana Islands
Marshall Islands
Palau
Federated States of Micronesia
APO, FPO, or DPO military addresses
P.O. boxes
Locations outside the United States
Please do not place an order if your delivery address is in one of the areas listed above.
We are working to expand our shipping coverage in the future.
2. What Are the Shipping Costs?
Standard shipping is free for eligible orders delivered within the areas we currently serve.
Unless otherwise stated during checkout, no additional standard shipping charges will be added to your order.
Additional charges may apply to certain oversized products, remote locations, special delivery services, or other circumstances. Any applicable charges will be displayed during checkout before you complete your purchase.
3. When Will I Receive My Order?
Orders are generally delivered within 3–10 business days after they have been processed and shipped.
Delivery times may vary depending on:
Your delivery location
Product availability
The shipping method
Warehouse location
Carrier delays
Weather conditions
Holidays or periods of high demand
Business days do not include weekends or federal holidays.
If your order contains multiple products or products shipped from different warehouses, the items may arrive in separate packages and on different dates. A separate tracking number may be provided for each shipment.
Please note that estimated delivery dates are not guaranteed. Delays caused by carriers, severe weather, incorrect addresses, or circumstances outside our reasonable control may occur.
4. Order Processing
Orders are usually processed within 1–3 business days.
Orders placed on weekends or holidays will begin processing on the next business day.
Once an order has entered the shipping process, we may not be able to change or cancel it.
Please carefully review your shipping address, contact information, and order details before completing your purchase.
5. Shipping Methods
We use trusted shipping carriers, including UPS and FedEx, to provide reliable delivery services.
The carrier used for your order may depend on:
The product ordered
Package size and weight
Warehouse location
Delivery destination
Carrier availability
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.
6. Tracking Your Order
You can track your order using the tracking number provided in your shipping confirmation email.
As a general guide:
Tracking numbers beginning with “1Z” are usually associated with UPS.
FedEx tracking numbers may contain 12 or more digits.
Please visit the applicable carrier’s official website and enter your tracking number to view the latest delivery status.
Tracking information may take between 24 and 48 hours to update after your order has shipped.
For assistance locating or tracking your order, contact us at natfurhome@gmail.com or (415) 286-0781.
7. Incorrect or Incomplete Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address.
Natfurhome is not responsible for delays, failed deliveries, or lost packages resulting from:
Incorrect addresses
Incomplete addresses
Missing apartment or unit numbers
Incorrect ZIP codes
Incorrect recipient information
Address changes requested after shipment
If you notice an error in your shipping address, contact us as soon as possible. We will make reasonable efforts to update the address, but changes cannot be guaranteed once the order has been processed or shipped.
Additional shipping fees may apply if a package is returned and must be shipped again because of an incorrect or incomplete address.
8. Multiple Packages
Some orders may be shipped in multiple packages due to product size, availability, or fulfillment from different warehouses.
Packages may arrive on different dates. Receiving only part of your order does not necessarily mean that an item is missing.
Please review all tracking numbers provided in your shipping confirmation emails.
9. Delivery Delays
Occasionally, delivery delays may occur because of circumstances outside our control, including:
Severe weather
Natural disasters
Carrier disruptions
Labor disputes
Transportation delays
Holiday shipping volume
Incorrect delivery information
Government restrictions
We will make reasonable efforts to assist you, but Natfurhome is not responsible for carrier delays or other delays caused by circumstances outside our reasonable control.
10. Lost Packages
If your tracking information shows no movement for an extended period or your package appears to be lost, please contact us at natfurhome@gmail.com.
We may ask you to confirm your shipping address and provide relevant order information.
We will work with the shipping carrier to investigate the shipment. Carrier investigations may require several business days to complete.
Please do not submit a chargeback while a carrier investigation is in progress, as this may delay the resolution process.
11. Packages Marked as Delivered
If the tracking information shows that your package was delivered but you cannot locate it, please:
- Check around your front door, porch, garage, side entrance, mailbox, or other secure delivery locations.
- Ask household members or neighbors whether they accepted the package.
- Confirm that the shipping address on your order is correct.
- Allow up to 48 hours, as some carriers may mark packages as delivered before the actual delivery is completed.
- Contact the shipping carrier for additional delivery information.
If you still cannot locate the package, contact us at natfurhome@gmail.com so we can assist you.
Natfurhome is not responsible for packages that are confirmed by the carrier as correctly delivered to the address provided at checkout. However, we will make reasonable efforts to help you investigate the issue.
12. Damaged Packages or Products
Please inspect your package and product as soon as possible after delivery.
If your product arrives damaged, defective, or with missing parts, contact us promptly at natfurhome@gmail.com.
Please include:
- Your order number
- The name of the affected product
- A description of the issue
- Clear photographs of the product
- Photographs of the shipping carton
- Photographs of the shipping label
- Photographs of any damaged packaging or parts
Please keep the original product, packaging, accessories, and shipping materials until we have reviewed your request and provided further instructions.
Do not discard the damaged product or packaging before contacting us, as this may affect our ability to provide a replacement, refund, or other resolution.
13. Refused or Undeliverable Packages
If a package is refused, unclaimed, or returned to us because it could not be delivered, the customer may be responsible for the original shipping costs, return shipping costs, and any carrier fees, where permitted by law.
Any eligible refund will be processed after the returned product has been received and inspected.