Returns & Exchanges Policy

At Natfurhome, we want you to feel confident with every purchase. If you are not completely satisfied with your order, eligible products may be returned or exchanged within 30 days of delivery.

30-Day Return Policy

You may request a return within 30 calendar days from the date your order is delivered. Return requests submitted after the 30-day period may not be accepted.

To qualify for a return, the product must be:

Unused, uninstalled, and unassembled
In its original condition
Returned in the original packaging
Complete with all accessories, hardware, manuals, and components
Accompanied by valid proof of purchase

Products that have been installed, assembled, modified, used, or damaged after delivery are not eligible for return.

How to Start a Return

Before returning any product, please contact us at natfurhome@gmail.com and provide:

Your full name
Order number
Product name or SKU
Reason for the return
Photos or videos showing the product and packaging, if applicable

Our customer service team will review your request and provide the appropriate return address and instructions. Please do not return a product without contacting us first, as unauthorized returns may not be accepted.

Damaged, Defective, Incorrect, or Incomplete Orders

Please inspect your order as soon as it arrives. If the product is damaged, defective, incorrect, or missing parts, contact us within 48 hours of delivery whenever possible.

Please include clear photos or videos of:

The product and affected area
The outer and inner packaging
The shipping label
Any visible damage to the shipping carton
Any missing or incorrect components

After reviewing the information, Natfurhome may provide replacement parts, an exchange, or a refund, depending on the situation. If the issue was caused by shipping damage, a manufacturing defect, or an error on our part, Natfurhome will cover the approved return or replacement shipping costs.

For large items such as bathroom vanities, jewelry cabinets, sinks, and vanity tables, please keep all original packaging until you have inspected the product and confirmed that it is in good condition.

Returns for Personal Reasons

If you wish to return an eligible product because you changed your mind, ordered the wrong size or color, or no longer need the item, you will be responsible for the return shipping costs.

Return shipping costs may vary depending on the product’s size, weight, and delivery location. Original shipping charges, if any, are non-refundable.

Natfurhome is not responsible for products lost or damaged during a customer-arranged return. We recommend using a trackable and insured shipping service.

Exchanges

Eligible products may be exchanged within 30 days of delivery, subject to product availability.

If the exchange is requested because the product arrived damaged, defective, or incorrect, Natfurhome will cover the approved exchange shipping costs.

If the exchange is requested for personal reasons, such as selecting a different size, color, or model, the customer will be responsible for the return shipping costs and any price difference between the products.

If the requested replacement is unavailable, we may offer an alternative product or issue a refund to the original payment method.

Non-Returnable Items

The following products cannot be returned or exchanged:

Products returned more than 30 days after delivery
Products that have been used, installed, or assembled
Products that have been modified or altered
Products damaged through misuse or improper installation
Products missing original packaging, accessories, or hardware
Personalized or custom-made products
Clearance or final-sale products clearly marked as non-returnable
Gift cards

Refunds

Once the returned product is received, we will inspect it to confirm that it meets our return requirements. Approved refunds will be issued to the original payment method within 5–7 business days after inspection.

Your bank or payment provider may require additional time to process and display the refund.

If the returned product is damaged, used, incomplete, improperly packaged, or otherwise does not meet the eligibility requirements, Natfurhome reserves the right to reduce or deny the refund where permitted by applicable law.

Order Cancellations

Orders may be canceled before they have been processed or shipped. Once an order has shipped, it cannot be canceled and must be handled according to this Returns & Exchanges Policy.

Please contact us as soon as possible if you need to cancel or change an order. We cannot guarantee that cancellation requests will be completed before shipment.

Marketplace Purchases

Products purchased through Amazon, Wayfair, Walmart, Home Depot, or another third-party marketplace are subject to that marketplace’s applicable return and exchange policies. Please submit your request through the platform where the order was placed.